How quickly will I hear back?
Within 1–2 business days. Every message is read by a person on the sourcing team, so it can take a little longer over a weekend or a public holiday.
Can I see the platform before I pay?
Yes. There is a 7-day trial with no charge until day 8, and the homepage demo runs a real search without an account. If you would rather have a guided walkthrough first, ask for one in the form.
Do you work with small first orders?
Yes. Most buyers start with a sample or a small production run to test a supplier. Tell us the quantity and the destination in your message and we will be specific about what is realistic.
I am already a customer and need help with my account.
Email
billing@sourcinggpt.ai for anything to do with plans, invoices or cancellation — it reaches the right queue faster than the form.
Do you have an office I can visit?
We have offices in Hong Kong and in Delaware, United States. Visits are by appointment, so please write first and we will arrange a time.